Providing L1-L2 technical support for end users in a corporate environment, the full-time Service Desk Engineer will maintain IT infrastructure, troubleshoot issues, and ensure timely resolution of support tickets while working remotely. Key responsibilities Provide L1-L2 technical support and troubleshoot hardware, software, and networking issues Maintain and monitor office IT infrastructure, including computers and peripheral devices Install, configure, and support Windows and MacOS operating systems Required qualifications 1-3 years of experience in IT Support, Service Desk, or Desktop Support roles Proven experience supporting end-user devices in enterprise environments Strong knowledge of Windows 10/11 administration and MacOS support Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN Upper-Intermediate (B2) or higher proficiency in written and spoken English