Kynector

Job Details:Job Location: Kenton Co Center - Covington, KY 41011Position Type: Full TimePOSITION TITLE: KynectorReports To: Program ManagerHourly Wage: $21.00

General Responsibility

Provide accurate and unbiased information to help residents of Northern Kentucky understand and enroll in a health plan of their choice through one‑on‑one interactions, group presentations, public events, or activities.

Specific Responsibilities

• Assist in the enrollment of the Northern Kentucky population and conduct related outreach activities.
• Facilitate consumer enrollment and outreach activities.
• Complete required training courses developed by KHBE and receive a passing score of at least 80 percent to become certified.
• Demonstrate a working knowledge of the Affordable Care Act and Kentucky’s Medicaid Enrollment Process for Medicaid Expansion.
• Travel to consumer locations in order to assist with enrollment activities.
• Provide unbiased guidance on Medicaid coverage options face‑to‑face, including in consumers’ homes.
• Adequately answer consumers’ questions about enrollment.
• Refer consumers to agents, consumer assistance agencies as specified, or the Call Center when guidance is needed.
• Assist in the processing of appeals for consumers in the Exchange.
• Process re‑enrollment in the Exchange.
• Guide consumers in modifying their coverage due to any life‑changing event.
• Abide by reporting standards on Exchange related activities.
• Conduct outreach activities at local events to educate Kentuckians about the Exchange.
• Assist KHBE in working on local community events to promote the Exchange.
• Achieve a high level of consumer satisfaction.
• Participate in Navigator duties for the open enrollment periods on the Exchange—this requires being willing to hold a flexible schedule and attend some evening and some weekend enrollment or outreach events.
• Accept referrals from Navigators and agents.
• Provide access to oral interpretation of non‑English languages to ensure meaningful access.
• Provide services in a location accessible to those with disabilities and materials and other utilized tools to those with disabilities.
• Ensure that an authorized representative is present for disabled individuals (when applicable).
• Perform other duties as assigned by Regional Supervisor or Program Director, including attendance at evening or weekend events.
• Assure compliance with all program and grant requirements.

Qualifications

• High School or GED required; college preferred.
• Knowledge/experience in the health care industry and knowledge of the Affordable Care Act preferred.
• Computer proficiency, including experience with Microsoft Office (Outlook, Excel, Word, PowerPoint, and Publisher), internet research, and ability to learn specialized computer databases, as needed.
• Knowledge of the region’s community social services, business organizations, agencies, and resources. Understanding of rural and urban populations, and particularly of the county assigned.
• Excellent communication skills, including public speaking.
• Ability to work with people of diverse and varying socio‑economic backgrounds.
• Ability to work a flexible schedule to facilitate enrollment for groups of consumers who work traditional daytime hours.
• Travel is a requirement of this position.
• Must possess a valid driver’s license, regular access to reliable transportation, and current auto insurance.

Physical Requirements

Must be able to sit at a computer for prolonged periods of time up to 50% of the time.

Must be able to lift up to 25 pounds up to 10% of the time.

*NKCAC is an equal opportunity/affirmative action employer. We strongly encourage people of color, people with disabilities, women, bilingual people, and former or current recipients of public assistance to apply for available positions.

NKCAC IS A DRUG‑FREE WORKPLACE.