Korean Bilingual Call Center Representative

To provide exceptional customer service, the full-time Korean Bilingual Call Center Representative will manage a high volume of inbound and outbound calls, schedule appointments, and assist patients and their families with inquiries while working remotely. Key responsibilities: Handle incoming and outgoing calls efficiently while maintaining professionalism Schedule patient appointments accurately using the electronic medical record (EMR) system Respond to patient inquiries regarding services, appointment availability, and billing information Required qualifications: Associate degree preferred or equivalent relevant call center experience Bilingual in Korean 1-2 years of experience in customer service or related fields Able to pass a typing test with a minimum of 40 WPM Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook