Nielsen is seeking a Knowledge Program Manager to lead the knowledge program within Nielsen Customer Support, ensuring high-quality, accessible content for customers and internal teams. You will set standards, govern content, and drive the maturity of KCS practices across the organization.
You will collaborate with the Help Center Product Manager to align information architecture, search, and self-service performance, while coaching teams to improve knowledge creation and reuse.
#J-18808-LjbffrKnowledge Program Lead, Customer Support (KCS) in Location not specified at Unknown Company
- Typical pay
- $39,520–$59,000
For context, most customer service representatives earn between $39,520–$59,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.