Knowledge Management Technology SpecialistThe Knowledge Management Technology Specialist will be responsible for supporting the day-to-day administration and management of the Firm's experience management platform and related systems; and will serve as the primary contact for user support for the professional service departments across the firm. In addition, s/he supports the efforts to capture and maintain experience information including client and matter profiles in support of the Firm's knowledge management efforts and contributes to the implementation and on-going support of knowledge management systems and processes related to experience management. H/she is supports developing practice-specific profiles while ensuring compatibility and consistency across the entire platform; collaborating with practice specific resources to define requirements and develop practice-specific workflows to collect experience information; ensuring the quality and overall data integrity of content entered into Foundation; providing technical support to practice resources.Duties and ResponsibilitiesConduct and develop end-user training and provide support for "how to" questions and technical issuesDevelop working knowledge of the content and configuration of the experience management platform and integrated data sourcesSupport the day-to-day operation of the experience management platform, data integration and related systemsApply profile and configuration standards and process approved change requests to ensure the integrity of the data maintained within the experience management platformConfigure standard workflows and processes for data capture and reporting within the experience management platformCoordinate data integration, import and export projects to ensure content is transferred and validated consistentlyPrepare standard metrics reporting and related analysis to measure the quality and quantity of data maintained within the experience management platformParticipate on project teams to develop and implement enhancements to the experience management platform and related systemsIdentify opportunities to improve and/or add to the experience management platform and related processes and integration sourcesContribute to standard configuration documentation and related end-user materials for the experience management platform and related systemsRequirementsBachelor's Degree5+ years of experience with Knowledge Management, Digital Libraries or other similar roles focusing on administering systems with large amounts of dataProficiency in MS Excel, MS Word and PowerPointPreferredExperience working in a law firm environmentKnowledge of various external research tools such as Lexis, Westlaw, CapitalIQ, Thomson MonitorSuite and other resources