- Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures.
- Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories.
- Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback.
- Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences.
- Use user-centred design principles to improve site navigation, information architecture, content discovery, and content placement across AKARI, My Toolbox, SharePoint, and Microsoft Teams.
Qualifications:
- Bachelor’s degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years of Knowledge Management experience.
- 3–5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.
- Hands‑on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings.
- Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices.
- Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability.
- Strong communication and Proactiveness, facilitation, stakeholder management, organization, prioritization, and customer support skills. They will be training other people as well (once a month).
Added bonus if you have:
- Experience with Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search, or search analytics.
- Familiarity with accessibility standards, UX practices, content design methods, and user‑centred design principles.
- Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership.