Empower AI in Reston, VA seeks a Knowledge Center Lead to head the external-facing KC serving a Department of War portfolio. Onsite in Quantico, VA with travel up to 10%, you will own staffing, SLAs, escalations, and service delivery across Tier 0/1 channels and the public chatbot.
Lead a dispersed team of supervisors, analysts, and engineers and ensure documented ITIL/ISO-aligned processes. Jointly drive performance metrics, customer experience, and contract-based actions while coordinating
#J-18808-LjbffrKnowledge Center Lead - Government IT Services in quantico at Unknown Company
This position is listed as contract and onsite.