Systems Analyst – KloudGin Work Management
Job Title: BSA or Systems Analyst
Duration: 6 Months (Extendible)
Our client is seeking a Systems Analyst – KloudGin Work Management to support the implementation, configuration, and ongoing optimization of their Field Service Management solution. This role plays a key part in evaluating business processes, aligning user needs with system capabilities, and ensuring the reliable performance of work management applications.
Responsibilities
- Provide analytical support for work management systems by evaluating business processes, translating requirements into system configurations, and ensuring alignment with operational needs.
- Lead and participate in requirements gathering, solution analysis, technical design, testing activities, documentation, and project planning efforts.
- Consult with stakeholders to understand objectives, performance expectations, workflows, and data requirements, offering technical alternatives when appropriate.
- Partner with process owners and subject matter experts to refine user requirements and document business processes, configurations, and workflow changes.
- Analyze and map current workflows to identify impacts, gaps, and opportunities for process improvement.
- Develop testing criteria, execute test plans, validate system changes, troubleshoot issues, and prepare documentation for system modifications.
- Deliver end-user support and training, ensuring complex technical concepts are communicated clearly to non-technical audiences.
- Coordinate with consultants, system integrators, technical teams, and internal partners to investigate and resolve system-related issues.
- Build and maintain productive working relationships across diverse teams and project stakeholders.
Qualifications
- Experience configuring the KloudGin Work Management (Field Service Management) platform.
- Minimum of 3 years as a Systems Analyst or related role supporting Field Service Management systems.
- Hands‑on experience implementing and supporting FSM solutions in a utility or similarly regulated industry.
- Strong understanding of system integration approaches including APIs, middleware, and data migration.
- Knowledge of mobile technologies and their use in field service environments.
- Proficiency with SDLC methodologies such as Agile, Waterfall, or blended approaches.
- Experience working with reporting and analytics tools that support FSM data.
- Working knowledge of cloud‑based applications and SaaS environments.
- Basic familiarity with related systems such as SAP Plant Maintenance, Esri, and SharePoint.
Preferred
- Experience serving as a project lead, functional lead, or coordinator on technology initiatives.
- Ability to rapidly learn new tools and technologies with minimal supervision.
- Demonstrated stakeholder management skills, including facilitating alignment across diverse groups.
- Deep understanding of field service operations and associated business processes.
- Experience analyzing systems and workflows to identify gaps, recommend improvements, and support modernization efforts.
- Strong communication skills, with the ability to convey technical information clearly to non-technical users.
- Ability to work independently or collaboratively within diverse teams while maintaining strong working relationships.
- Experience documenting system requirements, user stories, use cases, and technical specifications.
- Strong analytical and problem‑solving skills, with the ability to remain adaptable and composed in a fast‑paced environment.