Kitting Support Specialist

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

~140+ years serving healthcare

~ Over 14,000 teammates worldwide

~ Serving healthcare partners in 80 countries

~ Manufacturing facilities in the U.Portfolio of 300 propriety and branded product offerings

~1,000 branded medical product suppliers

~4,000 healthcare partners served

Comprehensive Healthcare Plan

- Medical, dental, and vision plans start on day one of employment for full-time teammates.

Employer-Paid Life Insurance and Disability

- We offer employer-paid life insurance and disability coverage.

Voluntary Supplemental Programs

– We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

Support for your Growing Family

– Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

Paid Leave

- In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.

The Kitting Support Specialist is responsible for the ongoing success, performance, and customer satisfaction of Owens & Minor’s Custom Procedure Tray (CPT) and kitting programs within an assigned customer base. This role owns the day‑to‑day relationship with customers as it relates to CPT operations, clinical accuracy, inventory health, and continuous optimization.

Reporting to the Director of Kitting Implementation & Customer Success, the Kitting Support Specialist role ensures existing customers CPT programs are clinically sound, operationally efficient, and aligned with customer needs—supporting retention, expansion, and long‑term program growth through exceptional service and partnership.

The role works closely with CPT leadership, operations, quoting, and local sales teammates as needed, and requires comfort working directly with customers both virtually and in the OR/clinical environments.

Customer Success & Relationship Management

Own and manage the day‑to‑day customer relationship for CPT and kitting programs within an assigned account base

Serve as the primary point of contact for CPT‑related questions, requests, issues, and updates

Ensure high levels of customer satisfaction through proactive communication, responsiveness, and follow‑through

Receive, manage, and resolve customer issues or complaints, escalating as appropriate

Partner directly with customers to review, maintain, and update CPTs based on changing clinical, procedural, or operational requirements

Conduct ongoing reviews of CPT configurations to ensure accuracy, standardization, and alignment with clinical best practices

Identify opportunities to optimize componentry, improve efficiency, and support program profitability while maintaining clinical integrity

Manage and support approved product substitutions, including customer communication, documentation, and validation

Inventory & Operational Coordination

Work with internal operations, inventory, and planning teams to ensure availability and continuity of CPT inventory

Monitor usage trends and support customers during volume changes or usage spikes

Support continuous review of pricing accuracy, component alignment, and pack consistency

Act as a liaison between customers, CPT operations, quoting, customer success, and local sales teams

Collaborate with the CPT quoting team to support component reviews, pricing accuracy, and timely implementation of new CPTs

Support smooth conversions, updates, and implementations for new or revised CPTs

Provide clinical and operational insights that support broader CPT strategy and continuous improvement

Growth & Strategic Support

Support retention and growth of existing CPT business through program performance, customer satisfaction, and clinical partnership

Partner with local sales teammates as needed on CPT expansions, clinical reviews, and customer presentations

Support Owens & Minor strategies related to proprietary products and standardization initiatives within existing accounts

Bachelor’s degree preferred or minimum of a medical certification (RN, Surgical Tech, or equivalent clinical background strongly preferred)

Minimum 2+ years of experience in healthcare, clinical support, customer success, supply chain, or related field

Ability to work independently while managing multiple accounts and priorities

Experience with healthcare supply chain, kitting, or procedural inventory programs

Strong influencing and problem‑solving skills in a customer‑facing role

High level of technological fluency, including Microsoft Office (Excel, PowerPoint, Word) and virtual collaboration tools (Teams, Zoom)

Ability to synthesize data from multiple systems and reports to support customer discussions

May provide backup support for other Clinical Support Specialists as business needs require

Travel required based on customer and business needs

#This position will accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.