Heart Of House Shift ManagerAt Chick-fil-A Wilson, leadership means service, excellence, and developing others. As a Heart Of House Shift Manager, you play a critical role in driving operational excellence, building high performing teams, and ensuring every guest receives food that meets our brand's exceptional standards.Position OverviewThe BOH Shift Manager leads kitchen operations during assigned shifts and is responsible for food quality, safety compliance, speed of service, and team performance. You will set the tone for kitchen culture, maintain high standards, and develop future leaders while delivering consistent operational results.ResponsibilitiesLead, coach and develop kitchen team membersOversee daily back of house operationsManage food preparationManage production and systemsMonitor labor productivityExecute opening, shift change and closing proceduresMaintain high standards of food safety, cleanliness and sanitationMonitor product quality and food handling proceduresMonitor food cost and identify opportunitiesQualificationsOne to three years of leadership or management experience preferredRestaurant or hospitality experience strongly preferredProven ability to lead teams in fast paced, high volume environmentsStrong understanding of food safety and kitchen operationsExcellent communication and conflict resolution skillsStrong organizational and time management abilitiesAge 18 or olderAbility to stand for extended periods and lift up to 50 poundsAbility to work Saturdays required Sundays offAbility to work a variety of shifts including mornings, evenings, and weekendsHigh school diploma or equivalent required: college degree preferredPerformance ExpectationsConsistently meet or exceed speed of service and quality benchmarksMaintain strong food safety audit scoresDevelop team members who are promotable and cross trainedDrive measurable improvements in food cost and waste controlMaintain a highly engaged and accountable kitchen teamBenefitsLeadership development & internal growth opportunitiesSupportive, positive work environment401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offPaid trainingReferral programTuition reimbursementVision insuranceCollege scholarships (must apply and be approved annually; percentage of applicant employees receive some funding)Free meals during scheduled shifts (up to $12.50 per shift)Disclaimer: Health insurance, dental insurance, vision insurance, PTO, and 401(k) benefits are available only to full-time team members.
All other Chick-fil-A Wilson perks listed above are offered to both part-time and full-time staff.Are you ready to join our team and be part of the Chick-fil-A family? Apply now and start your journey with us!