Kidstrong Assistant General ManagerKidStrong AGM's are the leaders of the center – it is the responsibility of the AGM's to foster a culture of learning and development for both their Coaches and the Families that attend the center. The General Managers is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the AGM is to develop and train their coaching team, build the culture of their center through interacting with families and managing center operations, and to deliver amazing classes.Responsibilities:Coach students by delivering and executing a world class program developed by the HQ Team that focuses on Brain, Physical, and Character development for ages groups ranging from 15 months - 11 years-old.
Minimum of 12 hours a week and on an as needed basis.Create positive interactions with students and families before, during, and after class.Maintain dynamic, fun, motivational. and professional demeanor when leading classAchieve Coach Certification through the HQ Training and Certification team.Understand the "why" behind the KidStrong curriculum and be able to clearly and concisely communicate it.Demonstrate and manage the implementation of various programming and curriculum elements.Use the KS Coaches App to record data and provide data (attendance, awards, etc.).Communicate professionally with co-workers in Slack, including periodic checks of messages when not in centers.Must be able to ensure classes both start and end on schedule and follow the appropriate pace of curriculum.Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lift and repeatedly move equipment up to 50 pounds in weight.Must be comfortable physically working with kids to ensure proper technique and ensure student safety.Assisting parents of students, ages 3 and younger, with the direction and flow of a class.Lead weekly center staff programming meetings where staff receive training for the following weeks programming.Complete trainings through LearnUpon as required by the HQ Training and Certification team.Be able to fill in for sister centers per operational need for the territory.Continuously assess and document performance of Coaches.Achieve General Managers Certification through HQ certification teamSet and communicate Coach schedules using appropriate scheduling and communication platformsBuild and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong).Recruit, screen, interview, onboard, manage, train and evaluate coaching candidates.Monitor and ensure staffing levels are met while continually recruiting future talent.Ensure candidates complete all paperwork to be in compliance with company policy and law.Lead training practicals for new coaching candidates.Lead coaching candidates through the training process and required evaluations.Ensure coaching evaluations are up to date on a 30/60/90 model.Develop coaches through formal feedback sessions on a weekly basis.Manage and support ongoing professional development of staff through LearnUpon.Attend monthly HQ programming rollout calls to learn ensuing month's programming.Attend monthly HQ Nation Head Coaching call.Lead center level programming rollout and train staff on next month's programming.Attend weekly leadership meeting with Raleigh Territory AD's & leadersBasic understanding of the center's financials in order to make informed and responsible business decisions.Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong!)Assist in the execution of community events as necessary.Drive membership sales through high-volume outbound phone calls on inbound leads 50 - 100 calls a day.Ensure seamless process for observations, trials, and enrollments to close sales opportunities.Proactively source partnerships and corporate sales opportunitiesOversee center level initiatives i.e. center maintenance, trainings, brand consistency etc.Daily, Weekly, and Monthly cleaning and maintenance of the centerPartner with center leaders on needs, KPIs, class ratings, and overall center performance, including weekly meetings with your center's operations specialist.Provide excellent customer service to families and handle their needs when in center.Create and implement quarterly community engagement plans to drive lead generation and support brand awarenessProvide and maintain the highest level of customer service beyond the sale to protect brand integrityManage center level employee issues and manage appropriate documentationTypical schedule includes 4 weekdays ( 11a to 8p ) and 1 weekend day ( 8:45a to 5:45p with specific hours being dependent on the needs of the center.
Rotating weekend days to ensure all members are given attention.Learn and manage your center's KidStrong Camp - special classes held by centers when local schools are not operating (example: Winter Break, Summer Break, School Track Out and Holidays).Host 2 Parents nights out a monthBe the sales champion for birthday parties on the weekend.Source, organize, and attend local grassroots marketing events to increase memberships and trials.Payroll, scheduling, time and attendance for center.Skills/Qualifications:Passion for working with children is non-negotiableAthletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old.Comfortable speaking to parents/guardians regarding variety of topicsPrior experience as a pediatric OT/PT is a plus, but not requiredPrevious experience in management is preferred but not requiredPractical work experience with Google and Microsoft platforms.Previous experience with systems and platforms such as GloFox, HubSpot, Podium Messenger, LearnUpon, CareerPlug, and indeed are preferred but not required.Prior experience speaking to and educating parents on KidStrong curriculum is preferredIntermediate knowledge of physiology, exercise technique, and body mechanicsCPR certified ( can obtain within 90 days of employment )Self-starter who just gets the job doneEnjoy the spotlight, excel in coaching, and mentoringSupervisory Responsibilities:This position will supervise all Coaches. The AGM's will be a leader and mentor so communication and interpersonal skills are important.Sphere of Interaction:The AGM will work closely with center team members and families. This position will also interact with Raleigh leadership and KidStrong, Inc.
HQ team members.DNA/Competencies:To perform the job successfully, an individual should demonstrate the following competencies:High Standards:Establishes and holds high standardsNatural Leader:Creates cultureTakes initiativeLeads by Example:Sets tone through actionsPassionate:Stays focused on the KidStrong Goals.Goal oriented and high performing.Command Presence:Upholds KidStrong Values; creates vision for others.Teacher:Communicate and ensure transfer of knowledge.Professional:Approaches others in a tactful mannerReacts well under pressureTreats others with respect and considerationAccepts responsibility for own actionsFollow