Kibo Technical Architect

Solution Architect (Kibo) must be a trusted advisor asking specific business and technical questions to uncover a Client’s needs and align Pivotree product offerings to the customer needs. The ideal candidate will have superior communication skills, enjoy consultative selling, and have experience architecting Kibo Commerce , Intershop, Hybris Commerce, Magento, Enterworks, Stibo, Informatica and/or internally developed web environments. Experience or Certification in AWS, Azure and GCP is also a must. Additional skills in multi-tier Windows and Linux application delivery platforms within an ITIL technical support and delivery framework is helpful.

Responsibilities

• Accountable for the overall technical quality, consistency, and viability of Ecommerce hosting recommendations provided to customers and Partners by the Regional Sales Directors and Customer Success Managers.
• Technical qualification and consulting to ensure the proposed solutions meet the business and service level requirements of the customer.
• Act as a subject matter expert (SME) during the sales process, becoming the glue between the application, technology, design and the final solution that meets the business needs of the client.
• Translate business and technical requirements into written proposals, quote/configurations, diagrams, and master service agreements.
• Create and deliver technical presentations (in person, webinar) to prospects about Pivotree services and the proposed solution.
• Cultivate and utilize partnerships, internal resources and strategic vendors such as Intershop, AWS, Azure, Google Cloud, Enterworks, Kibo Commerce , Stibo, Riversand and Hybris.
• Understand the role compliance (PCI-DSS, ISO27001) and privacy plays in the design of an application and its infrastructure.
• Understand customer security needs and recommend architectures and products that meet those needs.
• Consult with internal Operations to ensure deliverables are viable and handoff solution to Deployment Service Group post-sale.
• Participate in product development. Ensure knowledge transfer and training of sales staff on our services.
• Be market sensing and responsible for managing the backlog of “next to build” features and products for your key product areas.
• Be available for occasional travel to customers.

Key Skills & Competencies

• 8+ years of Solutions Architecture experience or equivalent consulting / management experience in developing Ecommerce applications, Omnichannel, Microservices, Headless, internet technologies and HA architectures.
• Strong communicator in groups and ability to lead business and technical conversations with senior technical and business people.
• Proven experience with Ecommerce applications, Software-as-a-Service applications, Ecommerce platforms, and technologies such as: Kibo Commerce , Enterworks, Hybris, AWS and Azure.
• Experience with Software Development life Cycle (SDLC), Quality Assurance Methods, DevOps and CICD.
• Experience building solutions that meet PCI-DSS requirements.
• Knowledge of ISO 27001, SAS-70 Type II, ITIL.
• Self-starter that meets deadlines, multi-tasks, sets and achieves measurable goals.
• Ability to work in a fast-paced and demanding environment.
• Exceptional organizational skills, multi-tasking ability, and attention to detail.
• Excellent written and verbal skills.
• The ability to handle multiple tasks and prioritize work in order to maintain required productivity levels.
• Quality and consistency of proposed solution in relation to business requirements, technical viability and service level requirements.
• Accuracy of quotes. Responds in a timely fashion to requests for information and help.
• Gains credible reputation within the partner / client base for delivering highly valued fit for purpose solutions.
• Develops and delivers technical solution training on a regular basis to sales staff.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting and Business Development

Industries

IT Services and IT Consulting, IT System Custom Software Development, and Software Development