Key Holder

Key Holder – Taylor StitchTaylor Stitch is a men's lifestyle company headquartered in San Francisco, designing timeless, high-quality, and sustainable clothing built to last. We pride ourselves on exceptional, seamless customer service on and offline, and on stores that are clean, organized, and ready for every customer who walks in.Role OverviewAs a Key Holder in one of our retail stores, you'll be on the sales floor delivering great service and driving results, with the added trust of keeping the store running when the Store Manager isn't on site. You'll open and close the store, handle cash and register procedures, and be the go-to person for the team during your shifts. This role is a step up from the sales floor for someone who's ready to lead by example and own the outcome of every shift.You'll:Greet and engage every customer, offering guidance on style, fit, and product features to deliver a knowledgeable, memorable experienceDrive individual and store sales performance through strong clienteling and product expertiseOpen and close the store according to Company procedures, including managing keys, alarm codes, and building securityCount cash drawers, reconcile registers, prepare deposits, and complete end-of-day reportingLead shifts without a manager on site by assigning floor zones, breaks, and tasks to the teamResolve customer concerns and routine operational issues on shift, and know when to escalate to the Store ManagerModel sales techniques and product knowledge for newer team members, and support onboardingProcess sales, returns, exchanges, repairs, and alteration orders accurately at the registerTrack alteration and repair orders from intake through customer pickupPartner with our e-commerce customer service team to resolve cross-channel customer issuesReceive, process, and stock incoming shipments, and support cycle counts and inventory accuracyKeep merchandising standards, floor sets, and cleanliness sharp across the sales floor and stockroomCommunicate shift notes, sales results, and operational issues to the Store Manager at handoffWhat We're Looking For1+ year of retail or sales experienceExperience with POS systems and cash handlingStrong customer service and clienteling skillsDemonstrated reliability, attendance, and punctualitySound judgment and the confidence to serve as point of contact on shiftStrong organizational skills and attention to detailClear written and verbal communication skillsAvailability to work opening and closing shifts, weekends, and holidaysAbility to stand and walk for up to 8 hours per shift, use stairs and ladders while carrying product, and safely lift up to 30 lbsBonus Points If You...Have prior key holder or opening/closing experienceHave worked with Shopify POSHave helped train or onboard new team membersKnow your way around menswear, fit, and fabricsWhy You'll Love This RoleTake on real responsibility and build leadership experience in a store that runs on trustRepresent a brand known for quality, sustainability, and products built for the long haulGrow your skills in sales, operations, and team leadership with a clear path forwardWork alongside a team that values honesty, purpose, and learning from each otherEmployee discount on Taylor Stitch productWho We AreTaylor Stitch is part of The Digital Stronghold, a portfolio of men's lifestyle and performance brands including Taylor Stitch, The Tie Bar, Boston Scally, Pedal Mafia, and Glade Optics. Together, we build brands with staying power, backed by teams who care about the craft, the customer, and each other.Our ValuesOwn the outcomeMove with purposeSpeak truth, listen fullyLearn and shareDrop the egoBuild for the long haulLocation & TravelThis role is based in San Francisco, CA. No travel is required. Hours include early-morning opening and late-evening closing shifts, as well as weekends and holidays.Ready to Hold the Keys?If you're ready to step up, lead by example, and help keep our store running at its best, we'd love to hear from you. Apply today.