LHH is seeking an experienced Key Account Customer Service Manager to oversee strategic customer relationships, drive service excellence, and lead a high-performing account management team for our client. This role serves as a critical liaison between customers and internal departments, ensuring seamless execution, data-driven insights, and long-term partnership success. Monitor overall account health, inventory flow, and service performance to proactively identify and resolve issues. Train and support customers on a proprietary customer portal, including order management, inventory visibility, pricing, and reporting tools. Collect and communicate customer feedback to internal Purchasing and Operations teams to support continuous improvement initiatives. Act as a customer advocate internally, collaborating cross-functionally to ensure customer needs are met effectively. Lead, mentor, and develop Account Managers and support staff, fostering a culture of collaboration, accountability, and excellence. Partner closely with Purchasing to establish clear communication channels and efficient workflows that enhance the customer experience. Collaborate with Operations teams across a global network to ensure consistent communication and flawless program execution. Deliver high-level analysis and insights to customers through Quarterly Business Reviews (QBRs) and other strategic meetings, leveraging analytics and reporting tools. Support contract creation and renewal efforts, contributing to negotiations and long-term customer retention strategies.
Bachelor's degree in Business, Supply Chain, or a related field required
Minimum of 5 years of experience in Customer Success, Account Management, or Client Services, preferably within logistics, distribution, or supply chain environments
Strong analytical mindset with the ability to interpret data and translate insights into actionable recommendations.
(Experience with Power BI or similar business intelligence tools is a plus.)
High level of proficiency with Microsoft Office and standard business applications.
Proven ability to work under pressure, manage deadlines, and maintain a customer-focused, positive approach.
Demonstrated success managing multiple programs or projects in a fast-paced environment.
Strong problem-solving skills and experience handling customer escalations professionally.
Ability and willingness to travel domestically and internationally as needed.
Medical, dental and vision
Equal Opportunity Employer/Veterans/Disabled
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: *
Key Account Customer Service Manager in oak brook at Unknown Company
This position is listed as contract and onsite.