Working remotely in a full-time capacity, the Kentucky Licensed Customer Service Advisor will manage health insurance inquiries from customers and providers via phone and email, focusing on benefits, eligibility, and payments while maintaining professionalism and empathy. Key responsibilities Research and respond to customer questions regarding benefits, eligibility, and payments Document interactions accurately in the tracking system and escalate inquiries as necessary Provide timely and accurate solutions through various communication channels, including phone and email Required qualifications High school diploma or equivalent At least 2 years of customer service experience in relevant fields Basic math skills for payment-related inquiries Ability to pass a pre-employment background check and drug screen Reliable attendance and adherence to a set schedule
Kentucky Licensed Customer Service Advisor in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.