Providing quality customer service remotely, the full-time Kansas Medicaid Customer Care Associate will support the KanCare Contact Center by answering eligibility questions, gathering documentation, and entering information into various systems. Key responsibilities Answer questions regarding the eligibility process for Family Medical and E&D/LTC Programs Evaluate information received during phone contacts and ask appropriate follow-up questions Maintain up-to-date knowledge of regulations, policies, and guidelines while completing necessary training Required qualifications High School diploma or GED equivalent; post-secondary education preferred Minimum of six months' experience in customer service Experience with MS Office, Outlook, and Internet usage Knowledge of Medicaid and managed care programs is preferred Ability to type 28-30 words per minute accurately
Kansas Medicaid Customer Care Associate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.