Providing exceptional customer service, the full-time Kansas Licensed Customer Experience Representative will resolve complex inquiries from members, employers, and providers, with the option to work remotely or onsite. Key responsibilities Research, resolve, and respond to customer inquiries via telephone, written, and email communication Handle customer complaints and inquiries in a timely and accurate manner, adhering to company and regulatory requirements Collaborate with peers and other departments to find effective solutions to customer issues Required qualifications High school diploma or equivalent Two years of customer service experience Two years of experience navigating multiple computer systems Working knowledge of customer service systems upon completion of training Detailed knowledge of contracts, benefits, and enrollment regulations