To support a growing team, the full-time Kansas Licensed Collection Representative will handle high-volume calls, negotiate payment arrangements for past-due medical balances, and consistently meet performance metrics while working remotely. Key responsibilities Manage high-volume outbound and inbound calls with professionalism and confidence Negotiate payment arrangements that align with consumer needs and company goals Maintain accurate documentation and ensure compliance with all relevant laws and standards Required qualifications High School Diploma or equivalent (GED) required Ability to obtain Professional Collections Specialist (PCS) certification within one year of hire Reliable and responsible with a strong commitment to punctuality and productivity Experience navigating multiple computer applications and databases simultaneously Clear initial, ongoing, and annual identity, criminal, and background checks