General Manager
LPHI | K9 Resorts Luxury Pet Hotel
FLSA: Full-Time Salary Exempt
At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level.
What You’ll Do
Leadership & Team Development
- Lead and develop Assistant Managers, Supervisors, and resort team members
- Own full-cycle talent management: hiring, onboarding, coaching, and performance
- Build a high-performance, accountability-driven culture
- Conduct regular team meetings, coaching sessions, and performance reviews
Operations & Business Ownership
- Oversee day-to-day operations across all departments
- Ensure excellence in cleanliness, safety, and pet care standards
- Manage scheduling, staffing levels, and labor efficiency
- Maintain facility standards, vendor relationships, and inventory control
Customer Experience & Sales
- Set and uphold 5-Star service expectations across all interactions
- Drive revenue through service offerings, client retention, and enrollment growth
- Personally resolve high-level customer concerns
- Monitor feedback and continuously improve the guest experience
Marketing & Community Leadership
- Act as a Brand Ambassador in the local community
- Build partnerships with veterinarians, groomers, and pet-related businesses
- Lead marketing initiatives to drive awareness and growth
Financial & Performance Management
- Own P&L performance and profitability
- Monitor KPIs and implement strategies to drive resultsManage expenses, payroll, and budgeting
- Identify trends and opportunities to improve operational efficiency
What We’re Looking For
- 3–4+ years of management experience (pet care, hospitality, retail, or similar)
- Proven leadership in high-volume, service-driven environments
- Strong business acumen (P&L, labor, operations, performance metrics)
- Ability to lead teams, drive accountability, and develop talent
- Excellent communication, problem-solving, and decision-making skills
- Sales-oriented mindset with a focus on growth and results
- Valid driver’s license
- Flexible availability including weekends and holidays
What You’ll Get
- 401(k) with company participation
- Health, dental, and vision benefits
- Paid time off
- Flexible scheduling
- Leadership training & development programs
- Employee discounts and perks
This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter.
Apply today and lead the future of luxury pet care!
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