Junior System Administrator & Helpdesk Technician

Junior System Administrator & Helpdesk TechnicianWe are seeking a motivated and detail-oriented Junior System Administrator & Helpdesk Technician to join our IT team. This dual-role position is ideal for someone with foundational knowledge of system administration and a strong interest in providing technical support to end users. You'll be part of a fast-paced, collaborative environment where you'll support the maintenance, security, and performance of our IT systems while serving as the first line of support for helpdesk requests.Key Responsibilities:Serve as the primary helpdesk technician for first- and second-level technical support across the organizationRespond to employee IT requests via phone, email, and ticketing system, resolving issues promptly and professionallyProvide onsite support at office locations when remote troubleshooting is not sufficientAssist in the installation, configuration, and maintenance of hardware and software systemsMonitor system performance and troubleshoot issues related to networks, servers, and user devicesManage user accounts, permissions, and access rights in Active Directory and other systemsMonitor security tools, apply updates and patches, and assist with backup proceduresMaintain and update IT documentation, including network diagrams, support logs, and user guidesSupport onboarding and offboarding processes, including setting up and decommissioning user workstationsAssist in managing cloud-based systems such as Microsoft 365, Azure, Intune, Meraki, Vantaca, and more.PowerApps Management and small developmentParticipate in IT projects including system upgrades, migrations, and new software deploymentsEscalate complex or unresolved issues to senior IT staff when necessaryQualifications:Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)1-2 years of IT support, helpdesk, or system administration experience preferredBasic understanding of Windows Server, Active Directory, and networking conceptsFamiliarity with desktop operating systems (Windows/macOS) and Microsoft Office 365Strong troubleshooting, multitasking, and problem-solving skillsExcellent communication and customer service abilitiesWillingness and flexibility to travel to office locations when onsite support is neededEagerness to learn, grow, and contribute to a collaborative IT team