Junior Program Director Office Operations & Customer Service

Junior Program Director – Office Operations & Customer ServiceBenefits/PerksTeam-based atmosphere with a focus on FUN!Build leadership skills and gain hands-on management experienceOnline training and professional development opportunitiesHybrid work schedule with both office and work-from-home daysOpportunity to grow within a fast-paced youth sports organizationCompany Overview Founded in Tampa, Florida, i9 Sports® is the nation's first and largest youth sports league franchise business in the United States, with more than 1 million registrations in over 500 communities from New York to Hawaii. Established in 2003 by Frank Fiume on the principle that the number one reason kids play organized sports is to have fun, i9 Sports offers youth sports leagues, camps, and clinics for children ages 3-17. Programs include flag football, soccer, basketball, volleyball, baseball, and other youth sports.

With a focus on fun, safety, convenience, inclusivity, and good sportsmanship, i9 Sports is reinventing the youth sports experience for families across the country.It's the way youth sports should be®.Job Summary TheJunior Program Director – Office Operations & Customer Serviceis a highly organized, technology-focused support role that works closely with the Program Director and Director of Operations to help manage the day-to-day operations of our youth sports programs. This position is primarilyemail, phone, customer service, and office-management focusedduring the week. The Junior Program Director will help ensure families receive fast, professional, accurate, and friendly communication while supporting registrations, program setup, rosters, schedules, staffing, and other administrative needs.

The ideal candidate is an excellent written communicator, types quickly and accurately, is comfortable learning new technology, and can manage a high volume of emails and phone calls while staying organized. On Saturdays, this role transitions to anon-site operational position at our fields and gyms, interacting directly with parents, players, coaches, and staff and helping ensure programs run smoothly. This is a great position for someone who enjoys customer service, technology, organization, youth sports, and being part of a fast-moving team.

Work ScheduleTuesday: 8:00 AM – 4:00 PM | Work From HomeWednesday: 8:00 AM – 4:00 PM | In OfficeThursday: 8:00 AM – 4:00 PM | In OfficeFriday: 8:00 AM – 4:00 PM | In OfficeSaturday: 7:00 AM – 3:00 PM | On-Site at Fields/GymsSunday: OffMonday: Off Candidates must be able to consistently work the full schedule, including Saturdays.Primary Responsibilities Email, Phones & Customer ServiceServe as one of the primary points of contact for i9 Sports families through email and phone communicationManage a high volume of customer emails efficiently, accurately, and professionallyRespond to parent questions regarding registrations, schedules, rosters, programs, uniforms, locations, policies, and other league informationAnswer incoming phone calls and provide friendly, knowledgeable customer serviceMaintain excellent email, phone, and customer-service etiquetteEscalate complex customer situations to the Program Director or Director of Operations when appropriateFollow up with families to ensure questions and concerns are resolvedCommunicate professionally with parents, coaches, staff members, facility partners, and community membersMaintain a calm, positive, and solutions-focused attitude when working with upset or frustrated customersOffice & Administrative ManagementAssist with the daily administrative operations of youth sports leagues, camps, and clinicsHelp maintain organized files, documents, spreadsheets, registration information, and program recordsAssist with data entry and reporting using Microsoft Excel, Google Sheets, and other technology platformsHelp create and update rosters, schedules, team assignments, and program informationReview registrations and customer accounts for accuracyAssist with preparing programs for upcoming seasons, camps, clinics, and eventsHelp monitor registration numbers, staffing needs, coach needs, and program capacityMaintain organized office supplies, equipment, uniforms, and program materialsAssist the Program Director and Director of Operations with administrative projects and daily prioritiesComplete assigned tasks accurately and within established deadlinesTechnology & Program SupportBecome proficient in i9 Sports systems and technology platformsQuickly learn new software, websites, apps, and internal processesUse Microsoft Office, Excel, Google Workspace, email platforms, registration systems, and other business technologyTroubleshoot basic technology or customer account issuesAssist with building and preparing programs within company systemsHelp create rosters, schedules, communications, reports, and operational documentsMaintain accurate customer and program information across multiple systemsSaturday Game-Day OperationsWork on-site at assigned fields and gyms each SaturdayAssist with setup and breakdown of equipment and program materialsWelcome and interact professionally with parents, children, coaches, and staffHelp ensure game-day operations remain organized, safe, positive, and on scheduleAssist with customer questions and concerns on-siteSupport staff and volunteer coaches as neededHelp maintain i9 Sports brand standards at all locationsAssist with resolving operational issues as they arisePromote a fun, positive, and welcoming environment for children and familiesQualificationsExcellent written communication skills with strong spelling, grammar, and professional email etiquetteStrong and accurate typing skills with the ability to respond to emails efficientlyPrevious customer service experience strongly preferredComfortable answering phones and communicating professionally with customersStrong technology skills and the ability to quickly learn new systemsWorking knowledge of Microsoft Office, particularly Excel, and/or Google WorkspaceExcellent organization and time-management skillsAbility to manage multiple tasks, emails, phone calls, and priorities throughout the dayStrong attention to detail and accuracyPositive, professional, and customer-focused attitudeStrong interpersonal skills and ability to interact effectively with both adults and childrenAbility to work independently while also being a strong team playerAbility to follow established processes and proceduresComfortable asking questions when clarification is neededAble to receive coaching, direction, and constructive feedback positivelyWillingness to learn and continuously improvePositive, "can-do" attitude and willingness to help wherever neededDependable, punctual, and able to consistently meet deadlinesAbility to remain professional in a fast-paced environmentStrong problem-solving skillsInterest in youth sports, recreation, operations, or program management is a plusMust be able to pass a National Criminal Background CheckPhysical Requirements This position includes both desk-based administrative work and active Saturday game-day responsibilities. Candidates must be able to:Sit at a desk and work on a computer for extended periods of timeRegularly use a computer, keyboard, mouse, and telephoneStand and walk for extended periods during game-day operationsBend, kneel, reach, and move equipment as neededLift and carry up to 50 poundsWork indoors and outdoors