Providing Tier 1 front-line support, the full-time Junior Help Desk Support Agent will assist end users through various channels, perform account management tasks, and conduct basic technical troubleshooting in a remote environment. Key responsibilities Deliver front-line support to end users via phone, email, and ticketing systems Perform account verification, password resets, and manage user credentials according to security protocols Document, triage, and route incidents and service requests to appropriate support teams Required qualifications Associate degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent experience Minimum of two years of Help Desk, Service Desk, or Technical Support experience Experience providing end-user support through various customer service channels Familiarity with account administration functions, including password resets and access management Basic knowledge of troubleshooting methodologies and incident management processes