Job OverviewThis is an entry-level position – we are not expecting a long and storied career in IT. However, we would love to understand what IT experience you have, whether it's helping a family member with their WiFi or classes you've taken. Help us recognize that you have a technical, problem-solving mindset – we can provide the specific knowledge.Key ResponsibilitiesRespond to incidents and requests from multiple ticketing systems for a variety of productsProvide support to end users, both technical and non-technicalUtilize management and monitoring tools as necessary to facilitate troubleshooting and implementation processesProactively identify and troubleshoot security infrastructureSupport system security design and architecture decisionsContribute to documentation, participate in internal knowledge-sharing sessions, and thoroughly log all work performedProvide excellent written communication, including reports, incident reports, emails, and other required documentationOther tasks as assignedRequired QualificationsSecurity+ and Network+ CertificationsBasic knowledge and proficiency in Microsoft Office and Windows productsDesire for growth and will be required to further your development with valuable certificationsAbility and readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the companyExcellent critical thinking and problem-solving skillsExcellent verbal and written communication skillsStrong attention to detailAbility to work under pressurePositive and professional demeanorStrong customer service skillsPreferred QualificationsFamiliarity using network management and monitoring toolsFamiliarity with Microsoft Azure, AWS, or other cloud providers (specifically security tools)Familiarity with IAM, including Active Directory, MFA, and other associated technologiesFamiliarity with firewalls, servers, switches, access points, and other network hardwareExcellent ability to communicate technical concepts to non-technical audiences