Top Hat is seeking a detail-oriented, proactive Junior Account Manager to serve as the main point of contact for our high-end residential clients. You’ll work closely with Project Managers, technicians, and vendors to ensure all services and projects are delivered with professionalism, urgency and care. This is a junior role with a clear roadmap to Account Management.
Key Responsibilities:
• Take ownership of assigned client accounts— own the client experience as the advocate for client satisfaction.
• Provide support designated Account Manager(s).
• Manage ongoing client communication and ensure timely follow-up on requests and services.
• Coordinate with Project Managers on larger projects assigned to their department
• Join project kick-offs, check-ins, and walkthroughs; assist with proposals and vendor follow-ups.
• Stay accountable for accurate records and service data in our internal systems.
• Support Account Manager(s) in identifying areas of opportunities to better service our clients.
Requirements:
• 1+ years in direct to client customer service
• Experience in trades (HVAC, plumbing, electrical, etc.) or familiarity with trade terminology is a plus.
• Experience in high-end property or account management is plus.
• Excellent communication, multitasking, and organizational skills.
• Proficient in Microsoft 365, Slack, Google Workspace; ConnectWise or similar client management software a plus.
• Comfortable working with high-net worth clients.
• Ability to work onsite – on client property or in office - 5 days a week.
Salary Range: $50K-$60K DOE
About Us:
- Top Hat is Manhattan’s premier boutique property management company, supporting townhouse, brownstone, and condo owners with top-tier service and project oversight.
Junior Account Manager (Residential) in Manhattan at Top Hat Home Services
This position is listed as full time and onsite. It was posted 6 days ago.