Systems AnalystPosition: Systems Analyst Location: Must be local Syracuse, NY. Hybrid role. Duration: 6+ month contract to hireKey AccountabilitiesAct as the custodian and owner of the application service operations for the Customer Billing portfolio, in partnership with strategic managed service providers, other tower leads and shared service operations teams.Ensure seamless operations with minimal disruption, of current applications, in support of National Grid’s business requirements and service level agreements.Work towards proactive identification of problems and corresponding corrective and preventive actions, to prevent disruption to the business.Manage the operational relationship with, and performance of, suppliers and service providers, to ensure contractual agreements are met.Monitor and identify technical, process, security related and architectural risks, corresponding mitigation, and contingency measures and follow through to closure/acceptanceDrive Continuous Service Improvement and Automation from both a technical and process perspective, working closely with all stakeholders, as appropriateOversee changes impacting services within the respective portfolio, working closely with change management and other teams to ensure safe and seamless execution of changes in the production environments.Act as a functional liaison between the business and IT or eco-system partnersWork with project delivery and service transition teams to ensure smooth transition of newly introduced services into operations.Provide transparency and visibility to application landscape health and issues, through periodic communications and management reporting, as appropriate.Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.Effectively communicating your insights and plans to cross-functional team members and managementM andatory QualificationsDegree-level qualification in a relevant discipline (e.g.
Computer Science, Information Technology or similar)5+ years of experience in a service management role - planning, organizing and delivering impactful service improvements in complex technical environmentsITSM Certification like ITIL v3 or V4 Foundation or higherExceptional analytical and conceptual thinking skillsAbility to multi-task and work under pressure3+ years of experience in executive level (IT as well as business) communications and reportingExperience in defining and delivering product roadmaps and lifecycle managementExperience of working in a multi-vendor outsourced environment and with remote offshore teamsAbility to influence stakeholders and work closely with them to determine acceptable solutionsBroad technical experience and knowledge on various legacy and modern tools and technologies, to be able to hold ground, question and challenge other stakeholders, and provide high level inputs towards issue resolutions.Knowledge of Mainframe z/OS, Wintel, DB2, Unix, architecture design, and resiliencePreferred QualificationsLean/Six Sigma knowledge / certificationProject management certifications like PMP or Prince2Exposure and knowledge of compliance and controls frameworks like SOX, PCI and others. Knowledge of Digital Transformation and Agile