Jr. Solutions Engineer - SaaS

Company Overview

ShipperHQ is headquartered in Austin, Texas, and has been a premier supplier of shipping software for e‑commerce sites since 2009. With 50+ global team members and over 30 based in Austin, we serve both SMB and enterprise customers, delivering solutions that help merchants optimize shipping and reduce costs.

Responsibilities

• Learn the ShipperHQ platform and become a product expert.
• Support sales calls and demos by explaining how our solution fits customers' needs.
• Troubleshoot basic setup questions and guide customers through early configuration steps.
• Gather customer feedback and relay it to the Product team.
• Collaborate with Technical Support and Engineering to solve customer challenges.
• Expand technical skills by exploring APIs, integrations, and the e‑commerce ecosystem.

Qualifications

• Recent graduate in a technical or business‑related field (or equivalent hands‑on experience).
• Some exposure to web technologies or SaaS products; familiarity with REST APIs is a plus.
• Strong communicator who enjoys working with people.
• Detail‑oriented, curious, and eager to learn.
• Comfortable with ambiguity and excited to grow in a fast‑paced environment.

Benefits and Perks

• Collaborate with a motivated team that ties results directly to organizational success.
• 22 days of PTO plus public holidays.
• 401(k) match.
• Medical, dental, and vision insurance.
• Maternity and paternity leave.
• Hybrid, full‑time position based in Austin, TX.
• Compensation based on experience.

EEO Statement

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. We remain committed to hiring the right people regardless of race, background, religion, or eccentricity.

Location & Compensation

Austin, TX – Salary $90,000–$130,000.