JPC - 3961 - Desktop Technician V

CBS IT Executive Support SpecialistOn-site Monday-Friday; flexible start times Possible travel up to 5%. We are looking for a talented CBS IT Executive Support Specialist to join our team specializing in Systems/Information Technology for our Business Services Unit in Columbus, IN. In this role, you will make an impact in the following ways:Serve as IT Point-of-Contact for executives and promptly respond to technical support issues.Maintain confidentiality and privacy in all dealings with executives.Maintain an up-to-date level of knowledge with regards to all technology, keeping abreast of industry trends and current best practices as it relates to the company technology stack.Support Windows, Mac, & mobile devices including iPhone, iPad, Android.Provide support for all executive onsite meeting activities.Advanced conference room setup and support in business and residential environments.Provides consulting and hands-on guidance to senior leadership and executives on various technology topics.Provide support at executives’ home offices as needed.Ensure that Operational, Service Level, regulatory, and company guidelines are always adhered to.Communicate the progress of investigations and planned solutions to customers, managing their level of expectation and increasing their understanding of company desktop technology.Works closely with the support desk to provide second-line technical support for executive issues, ensure assigned calls are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives.Network configuration and problem-solving in Windows, Apple, and VMware environments (wired and wireless; residential and business).Maintain asset management of VIP end-user devices (mobile, desktops, and laptops).To be successful in this role you will need the following:Bachelor’s Degree in Information Technology, Business, or related degree5+ years of experience working with MS Office, Windows, and Mac environments, and have a good understanding of modern, cloud-based environments.1+ years of experience supporting the C-suite in a matrixed corporate enterprise1+ years of Apple configuration and support experience (iPads, iOS, iPhones, MacBooks, MacOS), as well as Android and their related OS environments.Executive presence, a superior customer service manner, excellent verbal, and written communication skills.

Calm and methodical in approach, combined with the highest sense of urgency, focus, and flexibility.Knowledge of modern, business-class audio/video systems, and conference room technologies (especially new, hybrid workplace designs) is desired.