Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
RoleOverview
We are seeking dependable, detail-oriented individuals who enjoy supporting customers, researching options, and keeping important arrangements organized.
As a Journey Assistance Specialist, you will help clients navigate the vacation planning process by providing destination information, reviewing available experiences, and assisting with travel reservations. Your focus will be on delivering responsive service while helping travelers prepare for their upcoming getaways.
This remote opportunity includes assisting with all-inclusive resorts, cruises, luxury accommodations, family vacations, couples retreats, group travel, and international destinations.
Key Responsibilities
Respond to client inquiries and determine individual vacation requirements
Gather information about travel dates, budgets, destinations, and special preferences
Identify suitable accommodations, cruise sailings, and vacation experiences
Research transportation, sightseeing tours, excursions, and additional services
Compare supplier availability, pricing, and package features
Present relevant vacation options and answer questions about available services
Explain booking guidelines, payment policies, and reservation conditions
Assist with arranging selected services through approved supplier systems
Verify passenger information and review reservation confirmations
Maintain accurate client files, booking documents, and itinerary records
Monitor payment schedules, deadlines, and outstanding reservation details
Provide follow-up support with routine changes and pre-departure questions
Qualifications
Customer-focused attitude and professional communication skills
Strong listening, organization, and problem-solving abilities
Careful attention to accuracy and important details
Comfortable researching information and evaluating multiple options
Ability to manage priorities and complete tasks independently
Reliable, adaptable, and willing to learn new procedures
Basic computer proficiency and familiarity with online applications
Comfortable communicating through email and digital platforms
Willingness to learn supplier reservation technology
Reliable internet connection and compatible computer or device
Must be at least 18 years of age
Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another qualifying region
Training & Development
Client assistance and vacation planning procedures
Destination research and leisure travel education
Resort, cruise, and vacation package knowledge
Supplier booking systems and reservation workflows
Travel documentation and booking verification
Customer communication and follow-up techniques
Industry certification opportunities
Continued supplier education and professional mentorship
Opportunity Highlights
Fully remote opportunity
Flexible part-time or full-time scheduling
No previous travel industry experience necessary
Access to introductory training and ongoing support
Professional supplier resources and booking tools
Travel-related discounts and industry benefits where applicable
Opportunities to strengthen customer service, research, and coordination skills
Continued professional learning and development opportunities
Journey Assistance Specialist in remote at Unknown Company
This position is listed as part time and able to be worked remotely.