Job Title

Bilingual Medical Assistant - Spanish / English

Health Connections Direct Primary Care

Bilingual Medical Assistant – English/Spanish

$20–$24/hour | Florence , KY | In-Person

Looking for something different from the typical Medical Assistant job?

If you are fluent in both English and Spanish, enjoy getting to know patients, and want a position where you can use both your clinical skills and your personality, we'd love to meet you.

Health Connections DPC is a small, independent , physician-owned Direct Primary Care practice in Florence, Kentucky. Founded in 2017, we provide personalized primary care through a membership model and also provide USCIS immigration medical examinations.

We are independent—not part of a hospital system—and care for patients from a wide variety of cultural, linguistic, educational, and socioeconomic backgrounds.

This is not a high-volume, assembly-line medical office .

Our Bilingual Medical Assistant works closely with the physician and plays an important role in the entire patient experience.

Some days you may draw blood, give an injection, room a patient, and coordinate a referral. Other times you may answer the phone in Spanish, prepare paperwork for an immigration medical exam, explain Direct Primary Care to a prospective patient, help with social media, or improve an office workflow.

Because we are a small practice, everyone pitches in . We're looking for someone who enjoys variety, takes initiative, notices what needs to be done, and genuinely enjoys helping people.

You May Be a Great Fit If You:

• Are genuinely comfortable communicating with people in both English and Spanish.
• Are warm, professional, dependable, and empathetic.
• Enjoy working with people from different cultures and backgrounds.
• Like getting to know patients rather than rushing them through.
• Want to do both front-office and back-office work.
• Pay close attention to details and follow tasks through to completion.
• Take initiative rather than always waiting to be told what to do next.
• Enjoy problem-solving.
• Can prioritize when several things need attention at the same time.
• Are comfortable with computers and willing to learn new technology.
• Can work independently while also knowing when to ask for help.
• Enjoy learning new skills.
• Want to work in a small practice where your contribution is noticed and matters.

What You'll Do:

Patient Care & Clinical Support

• Greet and room patients and help create a welcoming, respectful patient experience.
• Obtain and document chief complaint, vital signs, medication reconciliation, and other appropriate information in the EHR.
• Draw blood and process laboratory specimens.
• Administer vaccines and IM injections as directed by the physician.
• Perform EKGs, nebulizer treatments, urine drug screens, pill counts, and other appropriate in-office services.
• Assist the physician with medical procedures.
• Prepare, clean, and maintain exam rooms and clinical equipment.
• Maintain clinical supplies and help keep patient-care areas ready for use.
• Follow OSHA, CLIA, HIPAA, infection-control, and office safety requirements

Patient Communication & Care Coordination

• Answer telephone calls and communicate professionally with patients in English and Spanish.
• Schedule appointments and assist patients with questions about office services.
• Triage patient questions for physician review and accurately document communications.
• Communicate physician-provided laboratory and test results by phone, portal, or secure text.
• Coordinate referrals, diagnostic testing, medical records, pharmacies, and communication with outside medical offices.
• Assist with prior authorizations and pre-certifications when needed.
• Track assigned patient-care tasks through completion so important follow-up does not fall through the cracks.
• Refer questions requiring medical decision-making to the physician rather than independently providing medical advice.

Front Office & Administrative Support

• Answer phones, schedule appointments, fax, scan, file, and prepare forms, letters, and other documents.
• Assist with USCIS immigration medical examination workflows and paperwork.
• Maintain accurate and timely documentation.
• Help develop and maintain efficient office systems and workflows.
• Learn and effectively use the practice's EHR and other technology systems.
• Community Outreach & Practice Growth

This is one of the things that makes this position different from many traditional MA jobs.

You may also:

• Help educate prospective patients about Direct Primary Care and our services.
• Assist with outreach related to immigration medical examinations.
• Participate in occasional community or networking activities.
• Help with social media and simple marketing activities.
• Represent Health Connections DPC professionally and warmly in the community.
• You do not need to be a marketing expert. Familiarity with Canva, GoHighLevel, Facebook, Instagram, YouTube, or LinkedIn is helpful but not required.

Required Qualifications

• Fluent spoken English and Spanish , including the ability to communicate comfortably with patients by telephone in both languages without the assistance of an interpreter.
• Strong customer-service and interpersonal skills.
• Excellent attention to detail .
• Reliability and follow-through.
• Strong verbal and written communication skills.
• Comfort using computers and learning new technology.
• Ability to organize and prioritize multiple responsibilities.
• Ability to work independently and take initiative .
• Professionalism, empathy, and good judgment .
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Clinical Skills

The ideal candidate can:

• Administer adult vaccines and injections.
• Obtain accurate vital signs.
• Perform basic Medical Assistant clinical procedures.

Don't meet every preferred qualification?

If you are bilingual, dependable, great with people, detail-oriented, and eager to learn, we still encourage you to apply. We are willing to teach the right person.

Preferred Qualifications

• Previous Medical Assistant or outpatient medical-office experience.
• Medical Assistant training/certification or other healthcare education.
• Experience in primary care.
• Experience working with Spanish-speaking or immigrant communities.
• Experience with USCIS immigration medical examinations.
• Administrative experience and knowledge of medical terminology.
• Familiarity with Direct Primary Care.
• Experience with social media, community outreach, or marketing.
• Interest in preventive health, lifestyle medicine, metabolic health, women's health, weight management, behavioral health, or patient education.
• Additional language skills, particularly French, Portuguese, or Arabic, are a plus.

What Success Looks Like Here

A successful Bilingual Medical Assistant at Health Connections DPC:

• Makes patients feel welcomed, respected, and cared for.
• Communicates comfortably and professionally in English and Spanish.
• Completes assigned patient messages, referrals, orders, and follow-up in a timely manner.
• Documents patient interactions accurately and promptly.
• Keeps clinical areas organized, stocked, and ready for patient care.
• Notices problems and helps find solutions.
• Communicates early when something is unclear or help is needed.
• Is reliable and ready to work at the scheduled start time.
• Takes ownership of responsibilities and follows through.
• Contributes positively to a small-team environment.

Physical Requirements

The physical requirements described below are representative of those necessary to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

The position requires the ability to:

Frequently stand, walk, and sit throughout the workday.

Use hands and fingers for typing, writing, handling medical supplies, operating equipment, drawing blood, administering injections, and other clinical and administrative tasks.

Occasionally bend, stoop, kneel, squat, push, pull, and reach.

Reach above shoulder level to retrieve and stock medical and office supplies.

Safely step onto and off a step stool to retrieve or stock supplies stored on elevated shelving.

Occasionally lift, carry, or move supplies weighing up to approximately 50 pounds, including boxes of copy paper and supply shipments.

Push a wheelchair occupied by a patient when necessary.

Assist patients with routine positioning, getting on or off an examination table, and mobility needs using appropriate safety techniques and requesting additional assistance when needed.

Safely handle specimens, sharps, disinfectants, and other materials normally encountered in a medical office.

Employment is contingent upon applicable pre-employment requirements, including verification of authorization to work in the United States, satisfactory background screening, and drug screening.

Because this is a healthcare environment, employees must meet applicable practice infection-control and occupational-health requirements.

This is an in-person position in Florence, Kentucky. Remote work is not available.

Interested?

If you're looking for a traditional MA job where you perform the same few tasks all day, this position may not be the best fit.

But if you are bilingual, enjoy people, like variety, take pride in doing things well, and would enjoy helping a small independent medical practice provide a different kind of primary care, we'd really like to hear from you.

Please apply through Indeed and include your resume. We'd also love to know what interests you about working in a small, independent medical practice like ours.

Health Connections DPC is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics and in accordance with applicable federal, state, and local law.