Job Guest Services Agent

Guest Service AgentThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.

Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Location: Anza Hotel$19.75/hrResponsibilitiesGreet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.Review Front Office log and Trace File daily.Answer inquires from guests regarding restaurants, transportation, entertainment, etc.Follow all cash handling and credit policies.Be familiar with all in-house groups.Be familiar with hospitality terminology.Have knowledge of emergency procedures and assist as needed.Use proper two-way radio etiquette at all times when communicating with other employees.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Be able to complete a bucket check, room rate verification report, and housekeeping report.Balance and prepare individual paperwork for closing of shift according to hotel standards.Assist guests with safe deposit boxes.QualificationsCollege course work in related field helpful.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Computer experience required.Customer Services experience preferred.Flexible and long hours sometimes required.Ability to stand during entire shift.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Must be able to understand and apply complex information, data, etc. Must be able to cross-train in other hotel related areas.