Japanese Bilingual Customer Service Representative

Job Title: Japanese Bilingual Customer Service Representative

Location: Greater Chicago Area (Hybrid, once a week office)

Hours: 9:00am - 5:30pm

Classification: Non-Exempt, Full-Time, Direct-Hire

A rapidly growing global company in the finance industry is seeking a Japanese Bilingual Customer Service Representative (CSR) to join its expanding team.

In this role, you will support Account Managers by responding to business clients' inquiries, assisting with quote generation, and handling various document processing tasks. This is an excellent opportunity for someone who is eager to learn, develop new skills, and build a long-term career in a professional and supportive environment.

You will receive comprehensive training and gain hands-on experience with global business operations, with opportunities to grow into more specialized and senior roles over time.

The company values collaboration and flexibility, offering a hybrid work schedule with only one day per week onsite, along with flexible working hours to support both productivity and work-life balance.

Responsibilities:

Support Account Managers by responding to client inquiries in a timely and professional manner

Process customer service requests, including policy changes and updates

Review insurance documents for accuracy and completeness

Set up and maintain audit, policy, and renewal files and folders

Request and follow up on necessary information from insurance carriers

Handle all incoming and outgoing mail and correspondence

Support Managers and Marketing Executives with new account onboarding

Ensure accurate billing of premiums for policy transactions

Escalate irregular or complex issues to the supervisor as needed

Qualifications:

Japanese bilingual proficiency required

Prior clerical or administrative experience required

B2B customer service experience strongly preferred

Excellent communication and customer service skills

Basic proficiency in Microsoft Office, including Word, Excel, and Outlook

Strong math and analytical skills

Willingness to obtain an industry-specific license, with company support provided for the licensing process

Ability to drive a personal vehicle to visit client sites as needed (less than once a month)

Benefits: Medical/Dental/Vision/Life/AD&D/LTD, PTO, Holidays, and 401k.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs and include anything reportable for federal tax purposes.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

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