Janitorial Operations ManagerThe Janitorial Operations Manager is responsible for overseeing daily cleaning operations across multiple facilities, ensuring high standards of cleanliness, safety, and customer satisfaction. This role manages janitorial staff, coordinates schedules, maintains quality control, oversees budgets and supplies, and serves as the primary point of contact for clients regarding service delivery.Key ResponsibilitiesOperations ManagementDirect and oversee daily janitorial operations for assigned facilities and accounts.Ensure all cleaning services are performed according to company standards, client requirements, and regulatory guidelines.Develop and manage staffing schedules to ensure adequate coverage.Conduct routine facility inspections and quality assurance audits.Implement corrective actions to address service deficiencies.Team LeadershipSupervise janitorial supervisors and cleaning staff.Conduct performance evaluations and provide coaching and development opportunities.Monitor employee attendance, productivity, and compliance with company policies.Foster a positive, professional, and safety-focused work environment.Client RelationsBuild and maintain strong relationships with clients and facility managers.Respond promptly to client concerns, service requests, and emergencies.Conduct regular client meetings to review service performance and identify improvement opportunities.Ensure high levels of customer satisfaction and contract compliance.Safety & ComplianceEnforce workplace safety standards and OSHA regulations.Ensure proper handling, storage, and use of cleaning chemicals and equipmentInvestigate and report workplace incidents as necessary.Budget & Inventory ManagementManage operational budgets and labor costs.Monitor supply usage and maintain appropriate inventory levels.Reporting & AdministrationPrepare operational reports, inspection results, staffing reports, and performance metrics.Maintain accurate records related to employee performance, training, and compliance.Qualifications RequiredHigh school diploma or GED.3–5 years of janitorial, facilities management, or custodial operations experience.2+ years of supervisory or management experience.Strong leadership, communication, and problem-solving skills.Proficiency with Microsoft Office/Word and scheduling/reporting software.Valid driver's license and reliable transportation.PreferredAssociate's or Bachelor's degree in Business Administration, Facilities Management, or a related field.Experience managing multiple sites or large commercial facilities.Knowledge of OSHA regulations and cleaning industry best practices.Bilingual skills are a plus.Key CompetenciesLeadership and team developmentCustomer service excellenceQuality assurance and attention to detailTime management and organizationBudget managementConflict resolutionDecision-making and accountabilitySafety and compliance managementPhysical RequirementsAbility to walk, stand, bend, and climb stairs for extended periods.Ability to lift up to 50 pounds.Ability to inspect facilities and demonstrate cleaning procedures when needed.Availability to work flexible hours, including evenings, weekends, and on-call situations.Performance MetricsClient satisfaction scoresService quality inspection resultsEmployee retention and attendanceBudget adherenceSafety compliance and incident ratesContract performance and account growthSalary Range: $55,000–$65,000 annually (varies by experience)Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.Our environment is a diverse community where successful people work together to achieve common goals.This franchise is independently owned and operated by a ServiceMaster Clean® franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.