Janitorial Operations Manager | Full Time-Flexible Schedule | Metro Nashville TN | Job # 9805

Janitorial Operations ManagerThe Janitorial Operations Manager is responsible for overseeing multiple client locations within an assigned market, ensuring consistent service delivery, operational efficiency, and workforce performance. This role provides leadership to Supervisors and frontline teams while maintaining accountability for staffing, service quality, and client satisfaction.The Operations Manager is responsible for managing a portfolio of accounts and ensuring all assigned locations operate in alignment with company standards and client expectations.Scope of Responsibility:Oversees multiple client locations within a defined geographic marketDirectly manages Supervisors and indirectly manages frontline employeesResponsible for staffing, scheduling oversight, service quality, and operational performance across all assigned locationsRegular travel between sites requiredAccountable for overall performance of assigned book of businessKey Responsibilities:Operations Management:Oversee daily operations across multiple janitorial service locationsEnsure consistent execution of service standards across all sitesConduct site visits, inspections, and operational auditsIdentify and resolve operational issues across locationsLeadership & Workforce Management:Supervise and develop Operations SupervisorsSupport hiring, onboarding, and training across assigned locationsMonitor staffing levels, turnover, and workforce performanceEnforce company policies and oversee performance managementClient & Account Management:Serve as primary operational contact for assigned client accountsMaintain strong client relationships and ensure satisfactionAddress escalated service concerns and ensure resolutionCompliance & Reporting:Ensure compliance with company policies, safety standards, and client requirementsMonitor operational metrics and performance indicatorsProvide reporting and updates to senior leadershipQualifications:Required:High school diploma or equivalent3–5 years of operations, supervisory, or management experienceExperience managing teams in a service-based environmentStrong leadership, communication, and problem-solving skillsPreferred:Janitorial or facilities maintenance industry experienceExperience managing multiple locations or accountsBilingual (English/Spanish) a plusThis job reports to the Director of Operations. This is a Full-Time position 1st Shift, Schedule varies based on operational needs; may include nights, weekends, and travel between locations.Relocation is not provided and travel is required occasionally.

Number of Openings for this position: 1