Janitorial Operations Manager | Full Time-Flexible Schedule | Bartlett, TN | Job # 1800 (Service Operations)

Janitorial Operations ManagerServiceMaster Facilities Maintenance is a locally owned and independently operated ServiceMaster Clean® franchise providing commercial janitorial and facility support services throughout the United States.Founded in 2005, we proudly maintain more than 30 million square feet of commercial facilities every day across multiple states, serving schools, offices, industrial facilities, healthcare environments, distribution centers, and other commercial properties.Our success is built on dependable people who take pride in delivering quality service. Whether you're beginning your career or bringing years of experience, you'll find opportunities to grow with a company that values integrity, teamwork, safety, and customer service.Positions are available in multiple markets. Please review the job title and location to ensure the position matches the area where you are seeking employment.Job Skills / RequirementsThe Janitorial Operations Manager is responsible for overseeing multiple client locations within an assigned market, ensuring consistent service delivery, operational efficiency, and workforce performance.

This role provides leadership to Supervisors and frontline teams while maintaining accountability for staffing, service quality, and client satisfaction.The Operations Manager is responsible for managing a portfolio of accounts and ensuring all assigned locations operate in alignment with company standards and client expectations.Scope of ResponsibilityOversees multiple client locations within a defined geographic marketDirectly manages Supervisors and indirectly manages frontline employeesResponsible for staffing, scheduling oversight, service quality, and operational performance across all assigned locationsRegular travel between sites requiredAccountable for overall performance of assigned book of businessKey ResponsibilitiesOperations ManagementOversee daily operations across multiple janitorial service locationsEnsure consistent execution of service standards across all sitesConduct site visits, inspections, and operational auditsIdentify and resolve operational issues across locationsLeadership & Workforce ManagementSupervise and develop Operations SupervisorsSupport hiring, onboarding, and training across assigned locationsMonitor staffing levels, turnover, and workforce performanceEnforce company policies and oversee performance managementClient & Account ManagementServe as primary operational contact for assigned client accountsMaintain strong client relationships and ensure satisfactionAddress escalated service concerns and ensure resolutionCompliance & ReportingEnsure compliance with company policies, safety standards, and client requirementsMonitor operational metrics and performance indicatorsProvide reporting and updates to senior leadershipQualificationsRequired:High school diploma or equivalent3–5 years of operations, supervisory, or management experienceExperience managing teams in a service-based environmentStrong leadership, communication, and problem-solving skillsPreferred:Janitorial or facilities maintenance industry experienceExperience managing multiple locations or accountsBilingual (English/Spanish) a plusEducation Requirements (All)3-5+ years of operations or account management experience Experience managing service-based or facility operations preferred Janitorial or facilities maintenance industry experience preferred Prior leadership or supervisory experience requiredAdditional Information / BenefitsPaid trainingBenefitsOpportunities for advancement and career growthBenefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b PlanThis job reports to the Director of OperationsThis is a Full-Time position 1st Shift, Schedule varies based on operational needs; may include nights, weekends, and travel between locations.Travel is required occasionally