IVR Automation Test EngineerJob Location: San Jose, CAJob Type: ContractExperience Level: 6-8 years (at least 5 years on Automation testing using Hammer/Cyclone)Skillset:Interactive voice response (IVR)Overall 6-8 years in IT (5-7 years in Quality Assurance)Excellent analytical skills with an advanced level proficiency in QA practice creating/maintaining test plans, creating test harnesses, scripts; executing scripts and reporting.Extensive knowledge on Automation testing using IVR technologies on any one of the tools Hammer/Cyara/CycloneHands-on experience testing Interactive Voice response system and tool knowledge to test IVREnsure the correctness and completeness of voice applicationsExperience verifying the logic of the Call Flow and BRDsExperience testing CRM applications for the contact center is preferredExperience with testing multilingual voice applications is preferredTest applications by reviewing existing and newly-submitted tests for correctness and usability, creating new tests where missing, updating, improving, and correcting tests where necessaryWrite comprehensive test plans and corresponding test cases for basic components and features.Find bugs and apply engineering rigor to reproduce and diagnose those bugs, write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively.Good working knowledge of one or more programming/scripting languages is preferredSupporting test setup, analyzing defect metrics data and attending defect calls with UAT support.About us:Founded in 2007, InterSources Inc is a Small Business Enterprise (SBE), Minority Business Enterprise (MBE) & Women-Owned Small Business (WOSB) Certified Company specializing in providing IT Consulting, IT Staffing Solutions, and Software solutions. We have been recipients of Various Awards under "Fastest Growing IT Consulting and Software Company" and "Excellence in Technology Services"