Job Location: Fairfax, Virginia, United States (Onsite/Offsite)
- Provide IVR, Contact and Call Center support to agencies and staff.
- Provide, plan and design Visio diagrams for call flows.
- Analyze business processes issues and problems for consultant assistance and system users.
- Conduct systems test, measurements of the systems ability to manage applications.
- Provide visual aid to demonstrate call handling and information resources to organizations.
- Provide maintenance and support to agencies on troubleshooting and system outages.
- Provide self service transactions, live support on issues and application errors.
IVR & Call Center Analyst - Flow Design & Live Support in fairfax at Unknown Company
- Typical pay
- $40,560–$62,400
For context, most customer service representatives earn between $40,560–$62,400 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.