Ivanti Developer

Location: Atlanta, GA - Remote
Job Type: Contract, 6+ months with potential extension or conversion
Work Arrangement: Remote
Work Hours: 8:00 AM 5:00 PM

We are seeking an experienced Ivanti Developer to configure, customize, enhance, and support an enterprise Ivanti Neurons for ITSM platform.

The ideal candidate will have hands-on experience translating business and IT service-management requirements into workflows, business rules, forms, service catalog items, automation, integrations, dashboards, and reports . This role will work closely with business users, project managers, business analysts, QA, developers, and technical stakeholders throughout development, testing, deployment, and production support.

Candidates with comparable hands-on experience in ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus may also be considered.

Key Responsibilities

• Configure, customize, develop, and support Ivanti Neurons for ITSM solutions.
• Translate business and technical requirements into scalable ITSM workflows and configurations .
• Configure workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation .
• Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management capabilities.
• Build and maintain integrations using REST APIs and JSON .
• Troubleshoot workflow, integration, data, and platform issues.
• Develop operational reporting, analytics, and dashboards using SQL .
• Support SQL-based reporting and troubleshooting; SSRS experience is a plus.
• Create and maintain technical documentation, workflow diagrams, deployment instructions, and release documentation.
• Support system testing, UAT, demonstrations, environment promotion, production deployment, and post-production validation .
• Participate in Change Advisory Board (CAB) activities and manage ITSM platform changes through implementation and closure.
• Support version management, package development, environment promotion, and release activities.
• Collaborate with PMs, BAs, QA, developers, vendors, and technical teams in an Agile/Scrum and CI/CD/DevOps environment .
• Troubleshoot production issues and provide ongoing platform support.
• Manage multiple priorities while maintaining clear communication and documentation.

Required Qualifications

• 2+ years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
• 2+ years of hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM , OR comparable hands-on development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus .
• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation .
• 2+ years of experience with JavaScript .
• 2+ years of experience with SQL .
• 2+ years of experience working with REST APIs/JSON .
• Strong understanding of ITSM/ITIL processes , including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.
• Experience working in Agile/Scrum, CI/CD, or DevOps delivery environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently and collaborate effectively with technical and business stakeholders.

Preferred Qualifications

• Experience with Ivanti Neurons for ITSM or Ivanti ITAM and familiarity with the Ivanti object model.
• Strong knowledge of SQL Server.
• Experience with SQL Server Reporting Services (SSRS) .
• Experience with low-code/no-code platform configuration and package development.
• Experience with version management, environment promotion, and release management.
• ITIL certification .