Role
ITSM Architect, ZenDesk Enterprise W2 Role
Location
Bloomington, MN, Kissimmee, FL
Contract
Long‑term contract
Key Responsibilities
- Architect & Implement ITSM Solutions: Lead the design, buildout, and enhancement of ZenDesk at an enterprise scale.
- Define ITSM workflows, automation, and service catalogs aligned with organizational needs.
- CMDB Integration: Incorporate and manage a Configuration Management Database (CMDB) within ZenDesk; ensure accurate asset and configuration tracking across IT infrastructure; integrate ZenDesk with Device42 or a similar asset management/discovery tool; streamline processes for incident, problem, change, and asset management.
- Enterprise SME Leadership: Serve as the Subject Matter Expert (SME) for ZenDesk enterprise implementations; provide guidance on best practices, scalability, and long‑term sustainability.
- End‑to‑End Ownership: Operate independently to deliver architecture, configuration, testing, and deployment; partner with stakeholders to gather requirements and translate them into technical solutions.
Required Qualifications
- Enterprise‑level ZenDesk implementation experience (must‑have).
- Strong background in ITSM frameworks (ITIL v3/v4 preferred).
- Hands‑on experience with CMDB design and integration.
- Familiarity with Device42 or comparable tools for asset discovery and management.
- Ability to work autonomously, driving projects from concept to completion.
- Excellent communication and documentation skills for technical and non‑technical audiences.
ITSM Solutions Architect , ZenDesk :W2 Role in kissimmee at Unknown Company
This position is listed as contract and onsite.