Leading the design and implementation of scalable service management solutions, the full-time ITSM Solution Architect Lead will own end-to-end ITSM architecture, optimize service management processes aligned with ITIL, and support organizations in adopting ITSM capabilities, all while working remotely. Key responsibilities Define and design end-to-end ITSM solutions and develop service processes such as Incident Management and Change Management Lead the implementation of ITSM solutions across various tools and platforms, ensuring quality and performance Act as a trusted advisor to clients, leading workshops and architecture discussions to support ITSM adoption and transformation Required qualifications 6-10+ years of experience in enterprise platforms, service operations, or solution architecture Strong interest in IT Service Management (ITSM) and familiarity with ITIL concepts Experience with ITSM platforms such as ServiceNow or CRM/support platforms like Salesforce Service Cloud Ability to design scalable processes, workflows, and data models, with an understanding of integrations and security concepts Strong communication skills and experience leading workshops and process design discussions
ITSM Solution Architect Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.