New York Life seeks a Director of IT Service Management (ITSM) to lead the enterprise SMO, setting governance and strategy for ITIL-based practices across the organization. You will drive operational excellence in Incident, Problem, and Change Management, elevating service maturity and resilience.
You will collaborate with Infrastructure, Security, Architecture, and Business Technology teams, advancing automation, analytics, and AI-driven service management to improve reliability and employee
#J-18808-LjbffrITSM Executive Lead — Governance & AI-Driven Ops in new york at Unknown Company
This position is listed as full time and onsite.