ITSM Consultant

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at

Responsibilities

• Partner with senior IT stakeholder and Eco system suppliers to identify existing documentation and gaps
• Conduct meetings to understand current processes with which documentation and knowledge is managed, used and validated
• Understand current technology deployed in order to document standardized service design
• Work closely with Ecosystem partners to fulfil gaps in existing knowledge documentation
• Create and execute plan for knowledge acquisition with detailed tasks, timelines, risks, dependencies and owners
• Ensure quality of finalized knowledge artefacts
• Create a standard knowledge artefact to build a Business Application Services KMDB
• Establish governance framework for tracking and reporting progress to senior stakeholders

Required Skills/Experience

• At least 5 years’ experience in a Service Management role
• ITIL v3 Foundation or operational experience of working within the ITIL framework
• Previous experience of Knowledge Management, Data Capture and Visualisation
• Experience in creating technical documentation, infrastructure and network
• Strong people and communication skills

Additional Information

Thanks & Regards

Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W :

All your information will be kept confidential according to EEO guidelines.