Our client, a leading organization in the technology and infrastructure sector, is seeking a dedicated ITSM Change/Release Engineer to join their dynamic team. As an ITSM Change/Release Engineer, you will be an integral part of the Service Management department supporting operational excellence and process optimization. The ideal candidate will demonstrate strong problem‑solving skills, proactive communication, and a commitment to continuous improvement, which will align successfully within the organization.
Job Title: ITSM Change/Release Engineer
Location: Orlando, FL (Hybrid role)
What's the Job?
- Manage and optimize ITSM processes including Incident Management, Problem Management, Change Management, and Asset & Configuration Management
- Administer and support ITSM tools such as ServiceNow and Jira to ensure smooth operations
- Develop comprehensive reporting, KPIs, and dashboards to monitor service performance and identify areas for improvement
- Lead initiatives for continuous service improvement to enhance user experience and operational efficiency
- Coordinate with Infrastructure Operations, Engineering, and business stakeholders to align service delivery strategies
What's Needed?
- Minimum of 5 years of experience in Release Management, Change Management, and Problem Management
- Proficiency with ITSM tools such as ServiceNow and Jira
- Strong understanding of IT service management best practices and governance
- Excellent communication and collaboration skills to work effectively with cross‑functional teams
- Ability to develop and interpret KPIs, dashboards, and reports for service performance tracking
What's in it for me?
- Opportunity to work in a hybrid environment in Orlando, FL
- Engage in meaningful projects that drive operational excellence
- Supportive team environment focused on continuous improvement
- Potential for high‑impact contributions within a forward‑thinking organization
- Travel and expenses covered by the client for relevant assignments
Upon completion of waiting period, consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay