Universal Music Group is seeking a Senior Engineer, ITSM & Knowledge Lead to own ITSM/backlog and knowledge governance. You will drive process improvements, define success metrics, and ensure high-quality knowledge content across a globally distributed ServiceNow team.
You will partner with platform leadership, operations, and domain owners to deliver measurable ITSM outcomes while aligning with release cadences across time zones.
#J-18808-LjbffrITSM & Knowledge Lead — ServiceNow, Backlog & KPIs in los angeles at Unknown Company
This position is listed as full time and onsite.