Owning the Jira and Jira Service Management platform, the full-time remote ITIL Certified ITSM Specialist will manage IT Service Management practices, ensuring the execution and improvement of ITIL-aligned processes such as Incident, Change, and Problem Management across IT. Key responsibilities Administer and configure Jira Service Management, optimizing workflows and automations Oversee operational execution of ITIL processes, including Incident, Change, and Problem Management Design and maintain SLA policies, monitor compliance, and produce performance reports Required qualifications Bachelor's Degree in Information Technology, Information Systems, or Computer Science (or equivalent practical experience in ITSM, JIRA, IT Ops) - Preferred 5+ years of experience in IT Service Management with at least 3 years of hands-on experience with Jira/Jira Service Management - Required ITIL Foundations 4 or above certification - Required Atlassian ITSM with Jira Service Management Foundations certification - Required Atlassian Certified ITSM Specialist - Preferred
ITIL Certified ITSM Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.