To Apply for this Job Click HereIT Telecom Analyst – Data
? Charlotte, NC (Hybrid)About the RoleWe’re looking for a Tier III Network Operations Engineer to join our team as the go-to expert for troubleshooting and resolving complex network issues across WAN, LAN, routing, switching, and wireless technologies.This is a hands-on troubleshooting/break-fix role requiring a strong understanding of network protocols and operational support for enterprise-grade network environments. You’ll need a solid grasp of TCP/IP, routing, switching, wireless, and general datacenter and network security concepts. Familiarity with network automation and monitoring tools is a strong plus. We’re looking for a self-starter who thrives with minimal supervision and works well in small, Agile-driven teams.What You’ll DoSupport internal data networks with a focus on improving reliability
Troubleshoot LAN, WAN, and wireless network performance issues
Perform troubleshooting and analysis of appliances such as firewalls and WAN accelerators
Provide timely resolution to trouble tickets
Contribute to and participate in network improvement initiatives
Participate in on-call rotation duties
Collaborate across all tiers of the operations organization
Required QualificationsBachelor’s degree in Information Technology from a four-year college
In addition to required degree, minimum 2 years of related work experience
In lieu of a Bachelor’s degree and 2 years of related experience: High School/GED plus minimum 6 years of related work experience
Proficiency in understanding, configuring, and troubleshooting networking protocols and technologies
Ability to troubleshoot complex routing and switching issues
Knowledge of LAN/WAN technologies, including VLANs, Ethernet, MPLS, ACI, ISE, and SD-WAN
Experience with ACI fabric configuration and troubleshooting, including spine and leaf switches, Application Policy Infrastructure Controllers (APICs), and tenant configurations
Familiarity with wireless standards, wireless security protocols, and wireless network configuration/troubleshooting
Proficiency with network monitoring tools to proactively identify and resolve performance issues (e.g., ThousandEyes, LiveAction, SolarWinds, Wireshark)
Strong problem-solving skills to diagnose and resolve network connectivity and performance issues in a timely manner
Experience performing Cisco IOS updates
Commitment to continuous learning and staying current with networking trends, technologies, and best practices
Preferred QualificationsIndustry certifications such as CCNA, CCNP, or Network+
Prior experience providing Tier 2 network operations support
1+ years of experience with Microsoft Windows Operating Systems and MS Office
Ability to work independently with minimal supervision
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Effective interpersonal skills (active listening, conflict management, approachability, negotiation)
Ability to prioritize effectively and focus team efforts based on priority
To Apply for this Job Click HereEqual Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.
? Charlotte, NC (Hybrid)About the RoleWe’re looking for a Tier III Network Operations Engineer to join our team as the go-to expert for troubleshooting and resolving complex network issues across WAN, LAN, routing, switching, and wireless technologies.This is a hands-on troubleshooting/break-fix role requiring a strong understanding of network protocols and operational support for enterprise-grade network environments. You’ll need a solid grasp of TCP/IP, routing, switching, wireless, and general datacenter and network security concepts. Familiarity with network automation and monitoring tools is a strong plus. We’re looking for a self-starter who thrives with minimal supervision and works well in small, Agile-driven teams.What You’ll DoSupport internal data networks with a focus on improving reliability
Troubleshoot LAN, WAN, and wireless network performance issues
Perform troubleshooting and analysis of appliances such as firewalls and WAN accelerators
Provide timely resolution to trouble tickets
Contribute to and participate in network improvement initiatives
Participate in on-call rotation duties
Collaborate across all tiers of the operations organization
Required QualificationsBachelor’s degree in Information Technology from a four-year college
In addition to required degree, minimum 2 years of related work experience
In lieu of a Bachelor’s degree and 2 years of related experience: High School/GED plus minimum 6 years of related work experience
Proficiency in understanding, configuring, and troubleshooting networking protocols and technologies
Ability to troubleshoot complex routing and switching issues
Knowledge of LAN/WAN technologies, including VLANs, Ethernet, MPLS, ACI, ISE, and SD-WAN
Experience with ACI fabric configuration and troubleshooting, including spine and leaf switches, Application Policy Infrastructure Controllers (APICs), and tenant configurations
Familiarity with wireless standards, wireless security protocols, and wireless network configuration/troubleshooting
Proficiency with network monitoring tools to proactively identify and resolve performance issues (e.g., ThousandEyes, LiveAction, SolarWinds, Wireshark)
Strong problem-solving skills to diagnose and resolve network connectivity and performance issues in a timely manner
Experience performing Cisco IOS updates
Commitment to continuous learning and staying current with networking trends, technologies, and best practices
Preferred QualificationsIndustry certifications such as CCNA, CCNP, or Network+
Prior experience providing Tier 2 network operations support
1+ years of experience with Microsoft Windows Operating Systems and MS Office
Ability to work independently with minimal supervision
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Effective interpersonal skills (active listening, conflict management, approachability, negotiation)
Ability to prioritize effectively and focus team efforts based on priority
To Apply for this Job Click HereEqual Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.
IT Telecom Engineer III in charlotte at Unknown Company
This position is listed as full time and hybrid.