Job Description
Job Description
Job Summary
Due to continued growth and expanding client demand, we are seeking a Tier 1 IT Support Technician with a strong desire to develop their technical skills across a variety of technologies and environments.
This role supports a diverse client base operating in growing, dynamic environments. You will work alongside experienced technicians to deliver enterprise-level support while gaining hands-on experience with real-world systems, tools, and best practices. This is an ideal opportunity for someone early in their IT career who is motivated to learn, grow, and build a long-term path in managed services.
The position includes both remote and onsite support for clients under our Operations-as-a-Service (OaaS) and Time & Materials (T&M) models. The ideal candidate will have a solid foundation in Microsoft Windows environments and a basic understanding of networking concepts, along with strong customer service skills.
Success in this role requires attention to detail, a focus on security and process, and the ability to think beyond immediate issues—providing solutions that are scalable and aligned with long-term client needs. This position works closely with our clients and requires an individual who can build trust, manage multiple priorities, and contribute to strong, lasting relationships.
Required Qualifications
* Working knowledge of Microsoft Windows (Desktop OS)
* Basic understanding of:
* TCP/IP and networking fundamentals
* Active Directory and/or Microsoft Entra ID (Azure AD)
* Experience supporting:
* Microsoft 365 (Outlook, Teams, OneDrive, Exchange Online)
* End-user devices, printers, and common business applications
* Ability to troubleshoot and resolve hardware, software, and basic network issues
* Experience using or exposure to ticketing systems (PSA)
* Strong documentation habits and attention to detail
Preferred Qualifications
* Experience working in a Managed Service Provider (MSP) environment
* Exposure to or experience with:
* Remote Monitoring & Management (RMM) tools (e.g., Datto RMM or similar)
* PSA platforms (e.g., Autotask or similar ticketing systems)
* Endpoint security solutions (e.g., SentinelOne or similar EDR platforms)
* Basic experience with:
* Windows Server environments
* Network devices (firewalls, switches, wireless access points)
* Entry-level certifications such as:
* CompTIA A+ / Network+
* Microsoft Fundamentals (MS-900, AZ-900)
Environment & Tools (What You'll Be Working With)
To help candidates understand our environment and self-qualify, we leverage:
* PSA / Ticketing: Autotask
* RMM: Datto RMM
* Security Stack: SentinelOne, email security platforms (Avanan or similar)
* Cloud Platforms: Microsoft 365 / Entra ID
* Documentation: IT Glue (or equivalent)
Experience with these tools is a plus—but more importantly, we're looking for candidates who are comfortable learning and working within structured systems and processes .
Qualifications
* Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience)
* 1-3 years of IT support experience, preferably supporting multiple users or environments
Technical Competencies
* Ability to engage in technical troubleshooting and discussions to drive effective solutions for clients
* Working knowledge of:
* Microsoft Windows 10/11
* Microsoft Windows Server (2016/2019/2022 or newer)
* Microsoft Office / Microsoft 365 environments
* Familiarity with:
* Backup and endpoint security solutions
* Virtualization platforms (Hyper-V, VMware)
* Exposure to networking and infrastructure hardware such as:
* Cisco, Meraki, Fortinet, SonicWall, Ubiquiti
Professional Expectations
* Commitment to continuous learning and technical development
* Willingness to complete required training and certifications within established timeframes, as required
* Ability to communicate effectively with both technical and non-technical audiences
* Capable of working independently while also collaborating within a team environment
Job Description
Job Summary
Due to continued growth and expanding client demand, we are seeking a Tier 1 IT Support Technician with a strong desire to develop their technical skills across a variety of technologies and environments.
This role supports a diverse client base operating in growing, dynamic environments. You will work alongside experienced technicians to deliver enterprise-level support while gaining hands-on experience with real-world systems, tools, and best practices. This is an ideal opportunity for someone early in their IT career who is motivated to learn, grow, and build a long-term path in managed services.
The position includes both remote and onsite support for clients under our Operations-as-a-Service (OaaS) and Time & Materials (T&M) models. The ideal candidate will have a solid foundation in Microsoft Windows environments and a basic understanding of networking concepts, along with strong customer service skills.
Success in this role requires attention to detail, a focus on security and process, and the ability to think beyond immediate issues—providing solutions that are scalable and aligned with long-term client needs. This position works closely with our clients and requires an individual who can build trust, manage multiple priorities, and contribute to strong, lasting relationships.
Required Qualifications
* Working knowledge of Microsoft Windows (Desktop OS)
* Basic understanding of:
* TCP/IP and networking fundamentals
* Active Directory and/or Microsoft Entra ID (Azure AD)
* Experience supporting:
* Microsoft 365 (Outlook, Teams, OneDrive, Exchange Online)
* End-user devices, printers, and common business applications
* Ability to troubleshoot and resolve hardware, software, and basic network issues
* Experience using or exposure to ticketing systems (PSA)
* Strong documentation habits and attention to detail
Preferred Qualifications
* Experience working in a Managed Service Provider (MSP) environment
* Exposure to or experience with:
* Remote Monitoring & Management (RMM) tools (e.g., Datto RMM or similar)
* PSA platforms (e.g., Autotask or similar ticketing systems)
* Endpoint security solutions (e.g., SentinelOne or similar EDR platforms)
* Basic experience with:
* Windows Server environments
* Network devices (firewalls, switches, wireless access points)
* Entry-level certifications such as:
* CompTIA A+ / Network+
* Microsoft Fundamentals (MS-900, AZ-900)
Environment & Tools (What You'll Be Working With)
To help candidates understand our environment and self-qualify, we leverage:
* PSA / Ticketing: Autotask
* RMM: Datto RMM
* Security Stack: SentinelOne, email security platforms (Avanan or similar)
* Cloud Platforms: Microsoft 365 / Entra ID
* Documentation: IT Glue (or equivalent)
Experience with these tools is a plus—but more importantly, we're looking for candidates who are comfortable learning and working within structured systems and processes .
Qualifications
* Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience)
* 1-3 years of IT support experience, preferably supporting multiple users or environments
Technical Competencies
* Ability to engage in technical troubleshooting and discussions to drive effective solutions for clients
* Working knowledge of:
* Microsoft Windows 10/11
* Microsoft Windows Server (2016/2019/2022 or newer)
* Microsoft Office / Microsoft 365 environments
* Familiarity with:
* Backup and endpoint security solutions
* Virtualization platforms (Hyper-V, VMware)
* Exposure to networking and infrastructure hardware such as:
* Cisco, Meraki, Fortinet, SonicWall, Ubiquiti
Professional Expectations
* Commitment to continuous learning and technical development
* Willingness to complete required training and certifications within established timeframes, as required
* Ability to communicate effectively with both technical and non-technical audiences
* Capable of working independently while also collaborating within a team environment
IT Technician - Tier 1 in greensboro at Unknown Company
This position is listed as full time and able to be worked remotely.