Information Technology TechnicianServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service-oriented Information Technology Technician. The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high-performance team, we encourage you to apply today.
This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.In this role, you will…Perform hardware and software break / fix work including but not limited to upgradesDevelop expert understanding of applications, internal software and associated technologiesDiagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolutionAssist in maintaining the LAN/WAN infrastructure on a day-to-day basisMonitoring the infrastructure to identify/resolve issuesRespond to escalated end-user issuesYou possess…Technical Associates Degree or equivalent preferred2+ Years of technical work experience in a corporate environment preferredThe ability to identify, develop and implement technical processes and solutionsProject development and management skillsOutstanding customer service skillsResponsibilitiesPerform application break / fix work including but not limited to upgradesDevelop expert understanding of applications, internal software and associated technologiesDiagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolutionExecute a daily caseload as assigned and provide updated ticket status information and/or case resolutionAssist in maintaining the LAN/WAN infrastructure on a day-to-day basisMonitor the infrastructure to identify/resolve issuesRespond to escalated end-user issuesParticipate in maintenance activities geared to ensuring the health and availability of infrastructure equipmentProvide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performanceProvide support utilizing all available tools including remote control technologiesAssist in the coordination and execution of planned and unplanned infrastructure downtime activities as requiredAbility to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assignedQualificationsMINIMUM QUALIFICATIONSTechnical Associates Degree preferred2+ Years of technical work experienceExperience in Windows 11Experience with Microsoft Office 365Experience with multiple hardware platformsCertifications a plusEffective problem-solving skillsExcellent customer service skillsAbility to multitaskHighly organizedAbility to work in a collaborative, team environmentAbility to be productive in a fast-paced environmentAbility to apply learning on a supervised basis · Ability to grasp new concepts and develop skill set