Alto Lakes Golf and Country ClubKey ResponsibilitiesEnd-User Support & Technical TroubleshootingTroubleshoot desktops/laptops: Diagnose software, hardware, and configuration issues for staff and occasionally members.Resolve login & authentication issues: Fix password resets, lockouts, and user access errors.Assist with Microsoft Outlook: Configure mailboxes, shared inboxes, distribution lists, rules, categories, and message traces.Support mobile devices: Setup, fix profiles, email, settings, and managed accounts.Configure and fix printers & scanners: Support all printing devices, and network printing setups.Email & Microsoft 365 AdministrationManage shared mailboxes: Adjust permissions, folder rules, and automated sorting by year.Administer distribution lists: Add/remove members, troubleshoot message flow, confirm ownership and membership roles.Run message traces: Identify delivery issues, blocked messages, and mail routing problems.Assist with Exchange policies: Determine mailbox visibility and access limitations.Apple Device ManagementEnroll devices in Apple Business Manager: Add iPads in Device Management.Remove devices from ABM/MDM: Perform proper unassignment and deactivation for resale or repurposing.Restore devices using Configurator: Put devices in recovery or DFU mode, reinstall iOS, and re-enroll.Troubleshoot supervised-mode issues: Fix "cannot unassign," activation lock, and managed Apple ID login errors.Prepare used iPads for sale: Document condition, wipe properly, and ensure they are released from management.Network Administration & Infrastructure SupportTroubleshoot LAN/WAN connectivity, access points, and cabling.Verify network hardware compatibility (missing network drive/adapters on PCs).Configure Starlink routers and mesh nodes for extended wireless coverage.Support server access, shared drives (G: and J:), and backend system connections.Assist with remote access.Software Systems, Cloud Platforms, Form DevelopmentAssist departments with form creation (Jotform) and workflow automation.Jotform Form Creation: Scholarship applications, manager review forms, and internal templates. Currently working on Family Unaccompanied Guest Letter Form for online submission and automated email receipts with digital guest passes.Jonas Club Management troubleshooting: Resolve login, connection, or PC configuration issues, user permission configuration.Install and configure business software's: Ensure compatibility, user permissions, and required libraries.Fix application errors: DLL issues, missing components, permission blocks, and update failures.IT Security & Data ProtectionApply cybersecurity best practices for passwords, access control, user privileges, and secure data handling.Maintain compliance, secure file sharing, and safe device decommissioning protocols.Systems Administration & Application ManagementSupport installation, maintenance, and troubleshooting of business-critical software, including Jonas Club Management.Assist with configuration of Outlook categories, rules, and folder automations for shared mailboxes.Documentation & Policy DevelopmentWrite professional internal documentation such as:Guest policies, procedures, regulationsInstructions for equipment usage and device managementDevelop user-friendly guides for staff training on technology systems.Maintain records of technical procedures and asset inventory.Track devices: Serial numbers, condition, assigned users, and warranty status.Prepare equipment for replacement or resale: Wipe data, remove MDM, document physical condition.