IT Technician

Company Overview

A leading environmental advocacy organization is seeking an IT Technician to provide first-tier support for their computing and network environment. This role is crucial in ensuring end users receive appropriate assistance and support for both local and remote work.

Job Responsibilities

• Provide help desk support for staff, managing and supporting client-side hardware
• Serve as the first-tier level of support for computing or network problems
• Assist in monitoring and reporting the state of the network and computing equipment
• Set up and support internal and external videoconferencing
• Administer user accounts and access rights in Active Directory and cloud services
• Set up and deploy new desktop systems as needed
• Diagnose and maintain local systems inventory, system deployments, replacements, and rollouts
• Assist with preparing and maintaining systems documentation
• Maintain organizational policies and standards
• Train users on system usage, procedures, and protocols

Qualifications

• BS Degree in a related field with 1 year of experience or 3+ years of desktop support experience
• 1-2 years of networking experience
• Certification preferred (A+, or Net+)
• Experience with HP laptops, peripherals, video conferencing systems (Polycom/Zoom), Teams VoIP, and mobile devices (iOS/Android)
• 3+ years of experience with corporate applications including Windows, Mac OS, and Microsoft Office 365
• Thorough knowledge of configuring, monitoring, and maintaining operating systems, applications, and network devices
• Excellent troubleshooting skills with the ability to prioritize technical issues
• Experienced in patching and securing computers from malware, spyware, and viruses

Compensation

Pay Rate: $30 - $38/hr