IT Technician (MSP)Boston, Massachusetts, United StatesAbout the JobIT Field Technician We are in search for an IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.Responsibilities:Attending customer support requests via phone, email or in person.Performing server and network troubleshooting remotely and on siteDoing application deploymentsFollowing change control processManaging servers and network equipmentDocumenting and following proceduresWorking on projects and tasks assigned in a timely mannerBeing available for emergencies and scheduled tasks during off business hoursBeing available for off hours on-call rotation.On-site visits to client site as neededQualifications:Previous experience in IT, customer service, or other related fieldsAbility to build rapport with clientsStrong troubleshooting and critical thinking skillsPositive and professional demeanorOther Details about the Job:This is a Full-Time position.All standard benefits are included such as medical/dental/vision insurance and vacation time.We encourage and reward professional certifications